Cloud infrastructure readiness for AI and CX transformation

Per Sedihn, CTO at Proact IT Group AB Delivering a high quality customer experience (CX) in the modern digital economy is increasingly based on gaining a data advantage. Widespread use of internet-enabled devices has created a hyper-connected world where customers expect fast, seamless service delivery. Organisations are having to retune their delivery models to remain […]

AI: Beyond experimentation

Per Sedihn, CTO at Proact IT Group AB As the hype cycle around artificial intelligence (AI) intensifies, many companies have had great success in using small test cases to understand the benefits they could enjoy from the technology. However, if AI is to reach its full enterprise potential, now is the time to move beyond […]

Practicing ‘responsible AI’ for programme sustainability

Per Sedihn, CTO at Proact IT Group AB In May 2019, San Francisco, a city at the heart of the digital and technology revolution, made the unprecedented step of banning law enforcement agencies from using facial recognition. The decision, which blocks a service that the police and other agencies are using to apprehend criminals, comes […]

Emerging skills and roles in AI-powered businesses

Per Sedihn, CTO at Proact IT Group AB When the world wide web was made publicly available back in 1991, people were already questioning whether connecting computers all over the world into one giant network would eradicate many peoples’ jobs. Now, nearly three decades later, we know that this not only created many new careers […]